Heuristic Evaluation, Process Improvement

High-Def Wireframes, Visual Design and Artifacts

Brydeas worked with a leading global retail company to design an employee engagement

and networking portal to enable employees with the necessary resources to collaborate and grow

participating in self learning and social activities. Initial phase included research on how employees

preferred to engage and grow. It was critical that we kept company's vision on the focal point 

and generating excitement for employees to engage in extra curricular activities. 

The new system brought employees together around events, group discussions, learning opportunities

making it a very engaging and rewarding environment which was widely accepted with 

95+% participation

Value Addition

Saved more than $ 2 Million from projected budget for 2018

Roughly  cut time spent per week by 10 hours 

Replaced legacy processes and applications with new touch devices friendly apps, scalable to desktop 

Value Addition

An engaging platform with 95+% employee participation 

System provides valuable insights to the management through inbuilt analytics  

Special recognition by the board

Value Addition

Reduced calls to the HR support desk by around 42%

Digital Strategy, UX Evaluation, Process Rewrite,

High-Def Wireframes, Visual Design and Artifacts

 
Brydeas redesigned  an employee self-service portal that will give employee quick overview of their benefits, pay, time off, and easy access to detailed information as needed. The challenge was to design a system to reduce redundancies and streamline the approval process for information edits and requests from employees.
Consolidation of information into one user-friendly dashbaord with easy entry points to drill down for details made it very efficient for the employees as they spent less time looking for the information they needed. We also developed approval workflow triggers and reminders to employees to complete the requested tasks within the specific time frame. We understand the importance of having real data in real time for any decisionmaking which is why providing contextual information and trigger points were key to the design framework.
This custom designed ESS solution helped significantly reduce admin time for HR team and freed up time for more strategic pursuits. Also, it helped standardize processes around workflows, reduced errors and enhanced reporting capabilities.
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User Research, High-Def Wireframes, Visual Design, Front end code development 

Sales Dashboard 

Employee Self Service

Communication and Wireless

Human Resources, Retail

User Research, High-Def Wireframes, Visual Design

Finance 

Employee Engagement​​

As-Is Process Evaluation, User Research, Task Analysis, Contextual Inquiry, High-Def Wireframes, Visual Design,

Front end Code

Performance Analytics 

& Networking

Human Resources, Finance 

Value Addition

Troubleshoot time reduced by 3 minutes per call on average

A net saving of approximately $ 150 K per technician, per quarter

Leveraged unused client data to design the troubleshoot wizard

Value Addition

Associates are no more required to run reports for data which saved them a lot of time

No manual effort to derive analytics from data. Again saves a lot of time

Information availabe with one tap, heavy use of infographics

Improved ROI, improved productivity

Diagnostic Manager Portal

Brydeas engaged with one of the leading banks in North America to design a new sales dashboard that aggregates net revenues across three LOBs along with net performance numbers for key associates. Bank was using a broken process and a combination of an access database along with excel sheet metric charts to perform sales analysis  and comparison. Brydeas put together an easy to use smart dashboard that clearly indicates the performance by region and LOBs.  

Let's talk about your digital projects and User Experience needs

How Can we Help ?

This engagement required Brydeas to propose an issue resolution system which utilizes

the client's knowledge database to troubleshoot customer issues with wireless connectivity. 

The challenge was to create a concept which utilizes big data to form intelligent troubleshoot

steps which lead to problem solving. Brydeas worked with another vendor partner to put together

a business process which will classify data based on problem scenarios and match them with an

artificial algorithm to propose possible solutions for the technical support to propose to the users.

The concept was a simple approach to combine data with AI and encapsulate it in a wizard where

system asks the technical support questions based on the response on each step of issue resolution

Consumer Goods

Brydeas engaged with a leading brand in consumer goods to redesign their analytics platform. The requirement was to merge four different applications to create a single portal that enables managers to plan product distribution and track performance for key SKUs across multiple categories.

Since the managers are always on the move, a Mobile version of the Dashboard was highly desired.

The challenge involved consolidating business processes and merging multiple stages in product maintenance and planning. SKU matchmaking with initiatives was also an important part of designing this solution.

Brydeas initial research brought in key insights which received a great response from the business partners.

The final product simplified the process and introduced high touch user experience which has saved the client a lot of time and effort around planning and initiative management. We are now in talks to expand the product with more features.