Let's talk about your digital projects and User Experience needs.

Value Addition

Troubleshoot time reduced by 3 minutes per call on average

Leveraged unused client data to design the troubleshoot wizard

Diagnostic Manager, Communication and Wireless

This engagement required Brydeas to propose an issue resolution system which utilizes

the client's knowledge database to troubleshoot customer issues with wireless connectivity. 

The challenge was to create a concept which utilizes big data to form intelligent troubleshoot

steps which lead to problem solving. Brydeas worked with another vendor partner to put together

a business process which will classify data based on problem scenarios and match them with an

artificial algorithm to propose possible solutions for the technical support to propose to the users.

The concept was a simple approach to combine data with AI and encapsulate it in a wizard where

system asks the technical support questions based on the response on each step of issue resolution

Finance 

Advanced Troubleshooting ​

Leveraging Big Data

Sales Dashboard 

How Can we Help ?

Brydeas

Heuristic Evaluation, Process Improvement, High-Def Wireframes, Visual Design and Artifacts

Brydeas engaged with one of the leading banks in North America to design a new sales dashboard that aggregates net revenues across three LOBs along with net performance numbers for key associates. Bank was using a broken process and a combination of an access database along with excel sheet metric charts to perform sales analysis  and comparison. Brydeas put together an easy to use smart dashboard that clearly indicates the performance by region and LOBs.